A: The “Sign Up” process is to have both parties to sign the contract before the account is created. A test account can be created to get familiarized with the process.

A: It is mandatory to provide accurate information, because WINIT will be based on the information to inspect the goods. If there is any discrepancy, WINIT will contact you immediately.

A: Basically, it is necessary because the need to verify product’s authentication and export requirement that WINIT will undertake all responsibilities. Also reduce the risk of custom clearance.

A: Use WINIT product registration template to add item(s). This can be found under the Product menu. Once the file is uploaded and submitted, approval process will take 24 working hours.

A: This information can be review under “Order Status” when choose specific order number.

A: No need to fill in the delivery address each time because the delivery information is recorded, as long as the delivery address remains the same. Should the delivery address is changed it can also be added.

A: For international, air and ocean freights are the shipping methods.

A: For standard air shipments, upon goods arrive at the warehouse, receiving can be completed in one working day. Standard ocean freight, upon goods arrive at the warehouse, receiving can be completed in two working days. System will automatically update the product status and quantity after completion.

A: If the cause is due to mismatched documents, WINIT will contact customs immediately to resolve the situation. However, if the cause is due to counterfeit goods, imitation goods or hazardous commodity, seller is accountable/responsible for everything. WINIT reserves the right to
press charges.

A: Yes. Seller can ship the goods directly to oversea warehouse for receiving and inspection. Feel free to contact our sales representatives for details.